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Restaurant Replies — Terms of ServiceLast updated: September 23, 20261. Who we areRestaurant Replies (“we,” “us”) provides a monthly service that drafts and, if you authorize it, helps post replies to public reviews of your restaurant. These Terms are a contract between you (the restaurant owner or authorized manager) and us.2. What you are buyingFor $99 per month, we will:- Monitor the Google listing URL you give us for new public reviews
- Draft proposed replies in a style you choose (short / warm / formal)
- Queue drafts for you to approveWe do not promise: more reviews, higher star ratings, Google ranking, more customers, or that Google will display every reply.3. What we do not doWe do not write fake reviews, buy reviews, ask customers to take down honest reviews, or impersonate diners. We do not give legal advice. We do not take ownership of your Google Business Profile.4. Your authorityYou represent that you own or are authorized to manage the listing(s) you submit and that you may allow us to draft and, if authorized, post replies there. You are responsible for keeping login access secure if you ever grant it.5. Approval and posting (read this)Default: Nothing is posted until you approve the draft.Optional auto-post: If you later tell us in writing (email is enough) to post without each approval, you accept that drafts may go live with errors, the wrong tone, or facts we got wrong.You are the publisher of every reply that is posted to your listing, whether you typed it, approved it, or authorized auto-post. If a reply is wrong, offensive, or causes a problem, that risk is yours once it is on your listing.6. AI and human errorDrafts may be prepared with automated tools, including AI. They can be inaccurate, generic, or miss context (allergies, off-menu items, a specific server, a real incident). We do not guarantee error-free copy. Your review before posting is the control that matters. If you skip that control, you accept the mistakes.7. Google and other platformsGoogle can delay, hide, edit, or reject replies. Listings can be locked, hacked, or claimed by someone else. Platform rules change. That is outside our control. We are not liable for platform actions.8. Fees, billing, cancel- $99 per month, billed in advance through Stripe.
- You may cancel anytime in the Stripe customer portal.
- Cancel is immediate. Access and drafting stop when you cancel. No refund for unused days in the month unless we agree in writing.
- We may pause or end the service if payment fails or you breach these Terms.9. Your content and our draftsYou keep all rights in your restaurant name, menus, and listing. We may keep copies of drafts and your instructions to run the service and to defend ourselves if a dispute happens. We will not sell your customer list.10. Acceptable useYou will not use the service to harass reviewers, publish threats, defamation you know is false, discrimination, or anything illegal. We can refuse a draft or drop a client if the request crosses that line.11. ConfidentialityWe won’t publish your internal notes or unpublished draft strategy. Public reviews and public replies are already public.12. DisclaimerTHE SERVICE IS PROVIDED “AS IS.” WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED SERVICE OR THAT DRAFTS ARE ACCURATE.13. Limit of liability (this is the main shield)TO THE MAXIMUM EXTENT THE LAW ALLOWS:- We are not liable for lost profits, lost reviews, lost ranking, reputational harm, or other indirect or consequential damages.
- Our total liability for anything related to the service is capped at the fees you paid us in the three (3) months before the claim.
- If a bot or a person on our side drafts a bad reply and you approved it or authorized auto-post, you cannot recover more than that cap.Some states don’t allow certain limits. In those states, the limit is the maximum the law allows.14. IndemnityYou will defend and pay us (including reasonable legal fees) for claims that come from: (a) content posted to your listing, (b) your lack of authority over the listing, (c) your instructions, or (d) your violation of platform rules or law — except to the extent we posted something you never approved and never authorized for auto-post.15. Independent contractorWe are not your employee, partner, or Google-certified agency unless we say so in a separate writing.16. ChangesWe can update these Terms. Material changes will be emailed to the address on file or posted on the site. Continued payment after the change is acceptance. If you don’t agree, cancel.17. Governing lawThese Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. Courts in Fairfax County, Virginia have exclusive venue, unless a law says you must be sued where you live.18. Entire agreementThese Terms plus your Stripe checkout are the whole deal. No side conversation with a bot or a human overrides this unless it’s in a signed addendum.19. ContactRestaurant Replies — [email protected] — Northern VirginiaBack to home

Restaurant Replies — Privacy PolicyLast updated: September 24, 2026Who we areRestaurant Replies (“we,” “us”) drafts replies to public Google reviews for independent restaurants in the Baltimore, DC, and Northern Virginia area. This Privacy Policy explains what information we collect, why we collect it, and how we handle it.Contact: [email protected] — Northern VirginiaWhat we collectWhen you sign up or use the service, we collect:- Restaurant name and city
- Google listing URL
- Owner or manager name and email
- Reply style preference (for example: short, warm, or formal)
- Notes or instructions you send us
- Payment and billing status through Stripe (we never see or store full card numbers; Stripe processes payments)We also see the public review text and any reply drafts we prepare for your listing, because that is how we run the service.Why we collect itWe use this information only to run Restaurant Replies: to monitor the listing you give us, draft replies in your chosen style, send drafts for your approval, bill you, and communicate with you about the service.How we share itWe do not sell, rent, or share your personal information for advertising or marketing lists.We share information only with service providers we need to operate:- Stripe — payments and billing
- Google Workspace — email and storage
- AI drafting tools — process review text and your instructions so we can prepare draft repliesThose providers may only use the data to provide their services to us. We do not sell client information.Public Google reviews and public replies are already public. Posting a reply you approve makes that reply public on your listing.We do not sell personal dataWe do not sell personal data. Under California CCPA and Virginia VCDPA-style rules, we do not sell personal data and we do not share it for cross-context behavioral advertising.RetentionWe keep your information while your subscription is active. After you cancel, we delete client data within about 90 days if you ask us to, except records we must keep to defend disputes, meet legal or tax obligations, or enforce our Terms.SecurityWe use reasonable administrative and technical measures to protect your information (access controls, reputable providers, and limited access to client data). No method of transmission or storage is perfectly secure. If you suspect a problem, email [email protected].Your choices: access and deleteYou can email [email protected] to:- Ask what personal information we hold about you
- Correct inaccurate information
- Request deletion (subject to the retention exceptions above)
- Cancel the service (you can also cancel anytime in the Stripe customer portal)We will respond within a reasonable time.ChildrenThe service is for restaurant businesses, not for children. We do not knowingly collect personal information from anyone under 18.ChangesWe may update this Privacy Policy. Material changes will be emailed to the address on file or posted on the site. The “Last updated” date at the top will change. Continued use after a change means you accept the updated policy. If you do not agree, cancel.ContactRestaurant Replies
[email protected]
Northern VirginiaBack to home